FAQ 2017-04-06T14:17:52+00:00

FAQ

How do I purchase a product from Anchuang?
www.anchuangacrylic.com is built on B2B purpose, which means for wholesale only. If you find the exact same item on our website, please feel free to leave us messages with item number and other details for example quantity, color, packaging standards ect. Your contact information would be necessary.If you need to customize your own design, please feel free to make contact with us by phone number, email, skype ect.

How can I pay for my order?
We accept payment by T/T, Western Union and L/C as payment method. We reserve the right to cancel any orders completed by bank deposit if payment is not received within 7 days from the date of your order.

Do you have a retail shop where I can view products?
To keep prices down, we are online only so we do not have a retail shop.  We have ensured that full details of each product are included on our website, so that you can make an informed decision when purchasing.

How can I get discount on my order?
If your purchase quantity has been big enough for certain discount, we would certainly give you some discount. If you have helped us connecting to potential customers and partners, you could certainly get discount from us for it.

Can I track my order?
Yes. When your order is dispatched you will receive an email from us confirming this and advising you of your tracking number which will link to our courier’s web page so that you can keep an eye on progress.

Does Anchuang provide any warranties on its products?
Yes!  Anchuang offers a 365 day warranty on all of our products.  This warranty covers all manufacturing faults or defects.  It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.
The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the product only.

How do I make a warranty claim?
If you have any issues with the product that you have received, please email us at info@anchuangacrylic.com and provide the order number, the name of the item at fault and full details of the fault (including photos if possible).  We will always do our best to help.

What happens if a product I want is out of stock?
If a product is out of stock, we will try to restock it as soon as possible.  If we have confirmed details for the date when the product will be available again, we will include these details on the product page on our website.

Will I receive the same product that I see in the photo?
Great care has been taken to ensure true accuracy of all product colours shown on our website; however please note that colours can vary from computer to computer.

Is it possible to receive regular information via email about Anchuang’s latest products and special offers?
Yes, you can sign up via our homepage to receive our free email newsletters and to receive information on Anchuang’s latest products, special offers and product updates.  Simply enter your email address on our homepage and you are instantly subscribed.

You can also follow us on any of our social media pages such as Facebook, Twitter, Pinterest or Instagram.  Simply click on the social media links on our homepage to join up.  We do run special promotions specifically for our social media followers from time to time so it does pay to join!

Can I cancel my Anchuang email newsletter subscription?
Yes you can easily cancel your email subscription by following the simple instructions at the bottom of each newsletter or email.

How do I recover my forgotten password?
If you have forgotten your password you may have your password reset by following the onscreen instructions in the log-in section.  Enter your email address and we will send you an email confirming your new temporary password.

Can I update my personal information?
You are welcome to update your personal details, including changing your email address, password, phone number and delivery address details any time when logging in to our website using your email address.

Will I have to assemble my product when it arrives?
Please be aware that some of our products require assembly as they are sent flat-packed to minimize damage in transit. More details are available on the individual product page.

What should I do if I receive a faulty product?
If you receive a faulty item, please email us at info@anchuangacrylic.com or contact the sales you have been working with. Please provide the order number, the name of the faulty item and full details of the fault (including photos if possible).

What should I do if I receive the wrong product?
If you receive an item that you did not order, please email us at info@anchuangacrylic.com and send us a photo of the courier ticket and carton, so we can get this corrected for you quickly.